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Resolved Please help me to renew my subscription

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  1. Anne Kölb
    Anne Kölb
  2. Community Area
  3. Friday, 25 August 2017
Hello Sobi-Pro Team,

I do not suceed to renew my silver subcription. Repeatedly I get an error message, either the country "Germany" is required again and again or the first or all check boxes for the legal information to payment conditions are required again and again. I am working with Sobi since 2009.

Please help me to renew my subsctiption, I spend already a lot of time to try it on my own without success.

Thank you very much. Zarah
Responses (5)
Anne Kölb
Anne Kölb
Accepted Answer Pending Moderation
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this is the error message I receive, regardless which browser I use or whether I try it on MacOS or Windows.
  1. more than a month ago
  2. Community Area
  3. # 1
Anne Kölb
Anne Kölb
Accepted Answer Pending Moderation
0
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this is the error message I receive, regardless which browser I use or whether I try it on MacOS or Windows.
Attachments (1)
error-message.png error-message.png
  1. more than a month ago
  2. Community Area
  3. # 2
SobiPro Team
SobiPro Team
Moderator
Accepted Answer Pending Moderation
0
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Hi Anne,

I am working with Sobi since 2009.


Unfortunately we have to use a different component for the subscription and it does not work very well. There is no other option either :(
I experienced that it works best if you select your country in the "Prices include applicable tax for" box at the top right corner.
If it does not help, I can add a new membership for you manually.

Sigrid
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 3
Anne Kölb
Anne Kölb
Accepted Answer Pending Moderation
0
Votes
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Hi Sigrid,
thank you for your reply. I tried more than 50 times to renew my subcription, with different browsers, different computers mac and pc, and with "prices include applicable tax for" checked on. Finally one morning it worked. I don't know why it worked then and why it did not work before. No obvious difference. But it is solved for the moment.

However, perhaps you can help us in an other matter: We experience problems with the maps related to our entries. Somestimes the maps are to be seen, sometimes they disappear and this is changing from entry to entry so that we never know, which entry is now showing a map proberly. Please refer to: http://glasernrw.de/index.php?option=com_sobipro&sid=1&Itemid=156.
Kindest regards, Anne
  1. more than a month ago
  2. Community Area
  3. # 4
SobiPro Team
SobiPro Team
Moderator
Accepted Answer Pending Moderation
0
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Hi Anne,

glad you managed it.
If you need support from our team, please use the ticket system: https://www.sigsiu.net/support

Thank you!

Sigrid
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 5
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